TECH Troubleshooting Theory

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What is the first step in the CompTIA troubleshooting theory?

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Identify the problem

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DOK Level 1: Recall

Front

After identifying the problem, what is the next step in the CompTIA troubleshooting theory?

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Establish a theory of probable cause

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DOK Level 1: Recall

Front

What should you do after establishing a theory of probable cause in troubleshooting?

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Test the theory to determine cause

Tags

DOK Level 1: Recall

Front

What is the next step after testing the theory to determine cause?

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Establish a plan of action to resolve the problem

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DOK Level 1: Recall

Front

What should you do after establishing a plan of action to resolve the problem?

Back

Implement the solution

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DOK Level 1: Recall

Front

What is the next step after implementing the solution in troubleshooting?

Back

Verify full system functionality

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DOK Level 1: Recall

Front

What is the final step in the CompTIA troubleshooting theory?

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Document findings, actions, and outcomes

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DOK Level 1: Recall

Front

Why is it important to document findings, actions, and outcomes in troubleshooting?

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To provide a record for future reference and ensure accountability

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DOK Level 1: Recall

Front

What should you do if the initial theory of probable cause is not confirmed?

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Establish a new theory or escalate the issue

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DOK Level 1: Recall

Front

What is the purpose of verifying full system functionality in troubleshooting?

Back

To ensure the problem is resolved and no other issues are present

Tags

DOK Level 1: Recall