Short DECA Hospitality/Tourism Flashcard

Front

What can result from employees not respecting one another's lifestyles?

Back

Generational misunderstandings

Front

What is often the best way for a business to increase its profit? Options: Lower taxes, Raise prices, Reduce expenses, Improve sales

Back

Reduce expenses

Front

When you use money to make money, you are

Back

investing.

Front

Successful brands use brand promises to connect with their customers on a(n) __________ level.

Back

logical

Front

Which of the following is true based on Maslow's theory of need satisfaction: Self-esteem needs must be satisfied before physical needs can become important. All levels of needs are important and can be satisfied simultaneously. Most people are able to satisfy only lower level needs. Lower level needs must be satisfied before higher level needs can become important.

Back

Lower level needs must be satisfied before higher level needs can become important.

Front

A cafe wants to determine how well its loyalty program is working. Which data will help determine the mean use-rate of customers' loyalty cards? Options: Data that reveal which customers use their loyalty cards the least, Data that show which month has the highest number of customers using the loyalty card, Data that reveal which customers use their loyalty cards the most often, Data that show the number of times each customer has used the card over several months.

Back

Data that show the number of times each customer has used the card over several months

Front

Which of the following is a basic right of all employees in the workplace: Paid time off for jury duty, Overtime pay, Email and internet privacy at work, Equal pay for men and women

Back

Equal pay for men and women

Front

One of the reasons you should listen to criticism carefully is that it shows that you

Back

believe the criticism is valid.

Front

Before a restaurant manager can close the restaurant for the night, what task must they complete?

Back

Bank reconciliation

Front

What is one way someone can improve their active listening skills? Options: Thinking about how to respond to the speaker's message, Concentrating on remembering what the speaker says, Paying more attention to the speaker's nonverbal cues than to their tone of voice, Controlling the conversation by monitoring their own nonverbal language

Back

Paying more attention to the speaker's nonverbal cues than to their tone of voice