Front

What is a key skill mentioned that is crucial in life, especially with loved ones?

Back

Apologizing sincerely

Front

According to the video, what did a study at Grant MacEwan University find about people with low self-esteem?

Back

They feel worse after a conflict and are less likely to apologize

Front

What did a University of Illinois study find about people who apologize?

Back

They tend to fare better financially.

Front

What Shakespeare quote is mentioned to highlight the pain of delaying an apology? Options: "To be, or not to be, that is the question", "Cowards die many times before their deaths", "All the world's a stage, and all the men and women merely players", "Love all, trust a few, do wrong to none"

Back

"Cowards die many times before their deaths"

Front

What is the first step in the apology process as described in the video?

Back

Assessing the situation

Front

What should you include in your apology according to the video?

Back

A genuine 'I'm sorry' without any 'buts'.

Front

What is emphasized as not to do when apologizing?

Back

Apologizing for your whole existence

Front

Why is it important to make the apology a conversation?

Back

To allow the other person to express their feelings

Front

What should you do after giving your prepared apology?

Back

Listen to the other person's response

Front

What is the final step in the apology process?

Back

Making amends