Core Communication STUDY GUIDE

Front

Good communication on the job site _____.

Back

affects safety, schedules, and budgets

Front

Nonverbal communication is best for communicating _____: feelings and attitudes, complex ideas, what a person desires, instructions for installing new equipment

Back

feelings and attitudes

Front

Which of the following are examples of positive nonverbal communication? Sitting up straight, keeping a clean work space, and looking at people who are talking to you., Giving compliments to others and encouraging them., Speaking with an even tone and looking away most of the time during a conversation., Telling people all of the information they need to do a task properly and answering questions.

Back

Sitting up straight, keeping a clean work space, and looking at people who are talking to you.

Front

Which of the following is an example of positive verbal communication on the job? Options: Talking over or interrupting another person, Giving and taking instructions, Tuning out when someone is speaking, Ducking out of team discussions

Back

Giving and taking instructions

Front

Real listening is _____.

Back

an active process

Front

A co-worker asks you to hand her a tool, but does not specify which tool she needs. The most appropriate response would be: _____

Back

I'm sorry; which tool do you need?

Front

A supervisor wants an apprentice to insert a plug into a water supply line for a pressure test. The clearest way to instruct the apprentice would be for the supervisor to say, _____?

Back

Insert the plug into the end of the water supply line so I can do a pressure test

Front

If you are in the middle of a task and you receive a personal phone call, _____?

Back

continue working and do not answer

Front

In the construction industry, a code book provides _____

Back

codes and standards, such as building codes or electrical codes

Front

A reader that wants to find any mention of a certain topic in a book can look in the _____

Back

index