Conflict Management Flashcard

Front

Which of the following is NOT a discussed result of conflict? Lack of motivation, Reduction in productivity, Loss of skilled workers

Back

Smooth communication

Front

Which of the following statements describes a conflict? Options: Belief in someone's ability and reliability, Mindset of which parties take efforts to build or maintain a healthy relationship with each other, Disagreement through which parties involved perceive a threat to their need, interests or concerns, Ability to perform an action or the possession of control or influence over others

Back

Disagreement through which parties involved perceive a threat to their need, interests or concerns

Front

Which of the following describes a conflict which happens between a supervisor and a subordinate? Intrapersonal conflict, Group conflict, Intergroup conflict, Interpersonal conflict

Back

Interpersonal conflict

Front

Which of the following statements describes a group conflict? Conflict among two or more teams in the same organization, or among different organization, Conflict among individuals, Conflict among nations, Conflict which occurs within a person

Back

Conflict among two or more teams in the same organization, or among different organization

Front

Which of the following is NOT a discussed example of a threat which causes a conflict?
A threat to one’s position
A threat to one’s income
A threat to one’s family
A threat to one’s power in the organization

Back

A threat to one’s family

Front

Which of the following conflict factors involves the physical environment which individuals are exposed? Personal factor, Perception factor, Situational factor, Relationship factor

Back

Situational factor

Front

According to the National Institute for Occupational Safety and Health, how many United States employees feel stressed at work?

Back

40 percent

Front

Which of the following statements describes the word “power”?

Back

Ability to perform an action or the possession of control or influence over others

Front

Which of the following is a relationship factor which contributes to conflicts? Lack of trust, Lack of consistency, Lack of a management plan, Lack of communication skills

Back

Lack of trust

Front

Which of the following is an example of a conflict caused by a personal factor?
- Conflict caused by a poor work environment
- Conflict caused by concern over job security
- Conflict caused by tight deadlines
- Conflict between two employees who have different personalities

Back

Conflict between two employees who have different personalities