Chapter 12 Customer Relations

Chapter 12 Customer Relations

Assessment

Flashcard

Life Skills

10th - 12th Grade

Practice Problem

Hard

Created by

Wayground Content

FREE Resource

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27 questions

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1.

FLASHCARD QUESTION

Front

Making money should be your primary sales goal.

Back

False

2.

FLASHCARD QUESTION

Front

Good marketing is simply meeting the needs of customer.

Back

True

3.

FLASHCARD QUESTION

Front

Your attitude should be sales oriented, not customer oriented.

Back

False

4.

FLASHCARD QUESTION

Front

One effective greeting is to talk about the weather.

Back

True

5.

FLASHCARD QUESTION

Front

When a customer visits your establishment and after the greeting and transition, you might consider asking for a direct need or concern.

Back

True

6.

FLASHCARD QUESTION

Front

You wont be able to engage all customers and may not have time to, either.

Back

True

7.

FLASHCARD QUESTION

Front

One direct way to close the sale is to ask how the customer would like to pay for the product, thus you are implying that they will purchase the item.

Back

True

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