CSS Practice Exam 02 2024-2025

Front

A customer is searching for some Crocs that have just been released for the upcoming Halloween season, the orange and black ones, specifically size 11. Unfortunately, you know these are out of stock because a customer just bought the last pair of size 11 PumpCrocs this morning. What is the most appropriate and professional way to respond to this customer?

Back

I don't mind double checking the backroom for another pair but I'm fairly certain we're already sold out.

Front

What should you do when a customer asks questions about materials, textiles, and fabrics with only 8 minutes left in your shift? Options: Give the customer your best guesses, Tell the customer to wait for the next associate, Pause your work to answer their questions, Ignore the customer and focus on your task.

Back

Pause what you're working on and answer the questions to the best of your ability.

Front

A customer directly asks you for your opinion on some paint swatches. You admit that you're color blind but offer your best feedback as well as a few additional suggestions. The customer doesn't like what you have suggested, what do you do?

Back

Suggest a neutral color scheme

Front

A regular customer with platinum membership is checking out and receiving SWAG. Another customer in line wants SWAG but lacks platinum status. How should the sales associate react?

Back

Process the order for the platinum status customer as normal then explain to the next customer how to gain platinum membership so in the future they can get SWAG.

Front

A good way to approach a customer when you first interact with them is to?

Back

Politely welcome them to the store and let them know that you are happy to help them whenever they are ready.

Front

A customer has been on hold for 20 minutes, they have had their call transferred 3 times, and they still haven't had their concerns addressed. What is the first thing you should say to the customer?

Back

Greet them by saying hello then ask them how you can help them

Front

A customer is purchasing a Marantz 9 channel surround sound receiver for their home theater setup. The customer wants to know if they can control their TV with the surround sound receiver remote. What should you do?

Back

Tell the customer you're not 100% and offer to look at the instruction manual with them while they're still in the store.

Front

If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell? (Options: Basketball, Baseball net, Soccer shorts, Soccer goal frame net extra balls and a whistle)

Back

Soccer shorts

Front

A customer approaches the area of the store you work in. They start describing a specific item they're looking for. What is the best approach to making sure you have determined all of their requirements?

Back

Grab a note pad and pen write down a list of what they are describing then ask any clarifying questions.

Front

How should the sales associate respond to a customer asking about the return policy after a demonstration for a waterproof Bluetooth speaker?

Back

Explain the store's return policy and then follow up with any remaining questions the customer has.