workkeys graphic literacy

Front

What is customer service?

Back

Taking care of customers’ needs and concerns.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Front

What does productivity measure?

Back

How much work is getting done by employees per hour.

Front

What are seasonal workers?

Back

Employees hired for a short period of time (e.g., holiday season).

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RL.11-12.2

CCSS.RL.8.2

CCSS.RL.9-10.2

Front

What is the slope represented in the table if the slope is 2?

Back

Tags

CCSS.8.EE.B.5

Front

What is company image?

Back

The way the company is looked at by others.

Tags

CCSS.RI. 9-10.8

CCSS.RI.11-12.5

CCSS.RI.11-12.8

CCSS.RI.8.5

CCSS.RI.9-10.5

Front

Define 'employee benefits'.

Back

Insurance, sick days, and retirement plans offered to employees.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Front

What is the role of customer service in a company?

Back

To ensure customer satisfaction and address concerns.

Front

How can productivity be improved in a workplace?

Back

By optimizing processes and providing employee training.

Front

What is the significance of company image?

Back

It affects customer perception and can influence sales.

Tags

CCSS.RI. 9-10.8

CCSS.RI.11-12.5

CCSS.RI.11-12.8

CCSS.RI.8.8

CCSS.RI.9-10.5

Front

What is the difference between seasonal workers and full-time employees?

Back

Seasonal workers are hired temporarily, while full-time employees have ongoing contracts.

Tags

CCSS.RL.11-12.9

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3