CompTIA Troubleshooting Flashcard

Front

Why is it important to back up important data before implementing a fix?

Back

To avoid losing data

Front

What should you do if the fix might cause a lot of downtime for the organization?

Back

Wait until after hours or the weekend

Front

What is the first step you should take when you have a theory about what might be causing a problem?

Back

Test your idea

Front

What should you do if you can't find a solution to the problem on your own?

Back

Ask for help

Front

What does Question the Obvious mean?

Back

Check for easy and common issues first

Front

Which is the next step after you confirm the functionality is restored? Options: Leave the system as it is, Put in preventative measures if needed, Update the software, Document the fix and any preventative measures

Back

Document the fix and any preventative measures

Front

What should you include in your documentation?

Back

Every step you took, including unsuccessful attempts

Front

What is the first step after fixing a problem?

Back

Test the results of your fix

Front

What is one benefit of providing detailed documentation?

Back

It helps if the problem comes back months later.

Front

Why is it important to talk to the user when identifying a problem?

Back

To understand the symptoms and recent changes