Chapter 4: Preparing Correspondence TEST

Front

When writing for business purposes, should you consider your reader as a real person?

Back

No, you should always consider your reader as a real person and write accordingly.

Front

What approach should you use when writing a good news message letter?

Back

Direct approach.

Front

What is the last thing you should do in a special request letter?

Back

Thank the reader for their help.

Front

What approach should you use when writing a bad news message letter?

Back

Indirect approach.

Front

What do you need to identify for written correspondence?

Back

Your reader.

Front

What is the purpose of a business letter?

Back

To communicate information clearly and professionally.

Front

What is the difference between direct and indirect approaches in business writing?

Back

Direct approach presents the main idea first, while indirect approach builds up to the main idea.

Front

Why is it important to know your audience in business writing?

Back

To tailor your message effectively to their needs and expectations.

Front

What is a special request letter?

Back

A letter that asks for something specific from the reader.

Front

What tone should be used in business correspondence?

Back

Professional and respectful.