operational functions

Front

Controlled substances are categorized by: schedules, classes, groups, listings

Back

schedules

Front

Since your day is filled with interpersonal contacts, it is necessary to:

Back

be well groomed, be prepared to handle emergencies, be understanding.

Front

Which would be examples of computer hardware? Options: printers, disk drivers, monitors and screens, all of the choices

Back

all of the choices

Front

The first way to communicate courtesy to the telephone caller is to:

Back

answer promptly, identify yourself, and ask how you may help them

Front

When one encounters a baffling term you should: try to pronounce it, ask a co-worker, consult a dictionary, write it down several times

Back

consult a dictionary

Front

On most pushbutton phones a steady light indicates that the line:

Back

is in use

Front

When speaking on the phone the best way to promote a feeling of friendliness:

Back

smile to reflect a "voice with a smile"

Front

A way to send documents rapidly to locations outside the office is by:

Back

fax machine

Front

Faxes can be received _____ hours a day.

Back

24

Front

One advantage of using a computer is that they:

Back

process information with great speed