Verbal Communication - Principles

Front

In order for effective verbal communication to occur, the message must be clear and ______________.

Back

Concise

Front

Persons in LPSCS careers must effectively communicate with: The public, Co-workers, Supervisors, All of the above

Back

All of the above

Front

Slang terminology should always be used in order for the public to understand the message being conveyed.

Back

False

Front

Written communication should have all EXCEPT the following: Moderate speed of speech, Correct grammar, Correct punctuation, Correct spelling

Back

Moderate speed of speech

Front

The individual who analyzes and interprets the message is the:

Back

Receiver

Front

Legal terminology should be modified or defined.

Back

True

Front

Which of the following can be a distraction which can interfere with communication?
Options:
Impaired vision,
Facing the receiver,
Inclement weather,
Good lighting

Back

Impaired vision

Front

Denial is a _______________________________.

Back

Defense mechanism