Test #5 Empathy, Professionalism and EQ

Front

The ability to understand a patient's feelings, understand the situation from the patient's POV and communicate your understanding back to the patient is what?

Back

Empathy

Front

Having pity and feeling sorry for someone is also known as: Sympathy, Empathy, Compassion, Integrity

Back

Sympathy

Front

The following are all barriers to empathy EXCEPT: You feel like you don't have time, You're too uncomfortable, Poor communication, You're taught compassion and empathy during medical training

Back

You're taught compassion and empathy during medical training

Front

The healthcare providers you work with are your customers.

Back

True

Front

What best acts as a code of conduct for a healthcare worker?

Back

Professional Code of Ethics

Front

Which of the following would be an example of a conflict on interest? Options: Researching the most cost effective, quality supply company and selecting the best option. Taking home rolls of toilet paper from your medical office so you don't have to buy it yourself. Purchasing medical supplies for your organization from your family member who owns a medical supply company.

Back

Purchasing medical supplies for your organization from your family member who owns a medical supply company

Front

An organizational chart defines the mission and vision of a HC organization.

Back

False

Front

It's okay to say bad things about my job and the company I work for, as it won't have any impact on the company itself.

Back

False

Front

Which of the following are effective when making decision in a professional setting? Quick judgement, Fact finding, taking turns doing it your way and another person's

Back

Fact finding

Front

Which is the LEAST important trait as a HC worker? Options: High GPA in school, Strong grammar in speaking/writing, Integrity, Assertive communication skills

Back

High GPA in school