Business of Retail Ch. 2 Retail Operations

Front

What should the sale associate do first if he witnesses a customer’s child slip and fall causing the child to get a scratch on his elbow but appears to be otherwise unhurt?

Back

Ask the parent if the child is okay

Front

Courtney has been a full time employee of a pet store for 2 1/2 years and she just had a baby. ________________ allows her to take unpaid, job-protected leave for specified family or medical reason

Back

Family Medical Leave Act (FMLA)

Front

What’s the best next step when you notice empty bins where certain sizes of Easter baskets have all been heavily shopped? Options: Move some other sizes to the empty location so it doesn’t look as bare, Tell your co-worker to restock the Easter baskets, Leave the bins until the end of the night, Immediately check to see what size baskets are sold out, check the back room for additional items and restock the bins

Back

Immediately check to see what size baskets are sold out, check the back room for additional items and restock the bins

Front

Is Chuck managing his responsibilities wisely when he moves large items without using a back brace?

Back

No – Chuck could seriously injure himself by picking up heavy loads improperly.

Front

_______________ is the process of rotating perishable items that may expire so the newer items are in the back and the older items are in the front

Back

First In, First Out

Front

A supermarket has about 50 1 gallon milk jugs that are close to their expiration date. What would you recommend as a sales associate? Options: Stop buying milk until all the eggs in stock are purchased, Place the jugs with the nearest expiration date in the front, Give a free jugs of milk to customers spending more than $50 in the store, Create a sales promotion of “Buy 2 jugs of milk, get one free.”

Back

Place the jugs with the nearest expiration date in the front

Front

____________ is the most common type of preventable loss

Back

Employee Theft

Front

A sales associate witnesses a customer slip on the floor and get back up immediately without any visible injuries. What should the sales associate do next?

Back

Write an incident report no matter how small the incident was.

Front

Which of the following does (OSHA) Occupational Safety and Health Administration not require employers to do? Inform employees of potential hazards, Record all accidents or hazards, Train employees how to respond when an accident occurs, Encourage employees not to report accidents

Back

Encourage employees not to report accidents

Front

The inventory life cycle is disrupted when

Back

merchandise is stolen or broken