Communication for Success Flashcard

Front

Larissa has been told by her manager to keep several points in mind when interacting and communicating with coworkers. Which of the following did Larissa’s manager most likely NOT tell her to do as part of her efforts to do so effectively?
- Remain objective.
- Share your private life with them.
- Be honest and sensitive.
- Treat everyone with respect.

Back

Share your private life with them.

Front

Which of the following is NOT true of the service record card?
It is completed by the beauty professional performing the service.
It is intended for the client’s use.
It lists the client’s permanent progress record of services received.
It is updated with each client visit.

Back

It is intended for the client’s use.

Front

Which of the following is MOST important regarding your workspace?
Options:
It should be clean and uncluttered.
It should have lots of family pictures for the client to admire.
It should have as many samples of products in it as possible.
It should be adorned with personal items that tell a lot about you.

Back

It should be clean and uncluttered.

Front

It is 12:20 in the afternoon, and Javier's client Hannah has just arrived 20 minutes late for her appointment. Javier will need exactly 1 hour with Hannah, and his next appointment is at 2:00 PM. What should Javier do?

Back

Agree to keep Hannah’s appointment and politely remind her of the late policy.

Front

What should you NOT do at the end of your employee evaluation meeting?

Back

Thank your manager for the feedback.

Front

Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT: Effective communication fosters a positive team environment. Good communication skills, although increasing workplace conflict, better prepare workers to deal with it. Learning how to communicate effectively can help beauty professionals improve retail sales. Effectively expressing ideas is a necessary skill for career advancement.

Back

Good communication skills, although increasing workplace conflict, better prepare workers to deal with it.

Front

Devon is a student studying for a career in beauty and wellness. Why will the ability to understand people be especially important in the field that Devon has chosen?

Back

Because in the field of beauty and wellness, customer service is the cornerstone of success.

Front

What is Miranda’s instructor attempting to get her to follow?
- the golden rules of communication
- the total look concept
- client intake practices
- the 10-step consultation method

Back

the golden rules of communication

Front

Which of the following should you do as your employee evaluation draws near?
Options:
Perform a self-evaluation.
Try not to take the evaluation too seriously.
Try to delay the evaluation
Dramatically improve your behavior

Back

Perform a self-evaluation.

Front

What should Harvey have prepared before the consultation to meet Joanna’s request?

Back

a portfolio of his work