

BM1 - Final Exam Part 1
Flashcard
•
Business
•
12th Grade
•
Practice Problem
•
Hard
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43 questions
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1.
FLASHCARD QUESTION
Front
If an irate customer yells because of a billing error, what should one do to demonstrate a customer-service mindset?
Back
ensure the error is corrected
2.
FLASHCARD QUESTION
Front
Which would most likely be the cause of customer complaints? Options: product quality, extended hours, price reductions, institutional ads
Back
product quality
3.
FLASHCARD QUESTION
Front
The primary purpose of developing organizational goals is to: establish loyalty, assign authority, provide direction, ensure profitability
Back
provide direction
4.
FLASHCARD QUESTION
Front
Which employee has a human resources management career? Options: Lydia is in charge of communicating with her business's suppliers, Madison supervises the storing and handling of her company's
Back
Madison supervises the storing and handling of her company's
5.
FLASHCARD QUESTION
Front
Department Manager, Small Business Manager, and Regional Manager are positions in:
Back
General Management
6.
FLASHCARD QUESTION
Front
One way to determine whether an employee is helping a business achieve its organizational goals is by:
Back
evaluating the employee’s performance
7.
FLASHCARD QUESTION
Front
Patrice tells her sales staff to spend one-fourth of their time on sales meetings, one-fourth on sales reports, one-fourth on answering emails, and one-fourth on generating new leads. Which step of the organizing process is Patrice demonstrating?
Back
allocating resources
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