BM1 - Final Exam Part 1

Front

If an irate customer yells because of a billing error, what should one do to demonstrate a customer-service mindset?

Back

ensure the error is corrected

Front

Which would most likely be the cause of customer complaints? Options: product quality, extended hours, price reductions, institutional ads

Back

product quality

Front

The primary purpose of developing organizational goals is to: establish loyalty, assign authority, provide direction, ensure profitability

Back

provide direction

Front

Which employee has a human resources management career? Options: Lydia is in charge of communicating with her business's suppliers, Madison supervises the storing and handling of her company's

Back

Madison supervises the storing and handling of her company's

Front

Department Manager, Small Business Manager, and Regional Manager are positions in:

Back

General Management

Front

One way to determine whether an employee is helping a business achieve its organizational goals is by:

Back

evaluating the employee’s performance

Front

Patrice tells her sales staff to spend one-fourth of their time on sales meetings, one-fourth on sales reports, one-fourth on answering emails, and one-fourth on generating new leads. Which step of the organizing process is Patrice demonstrating?

Back

allocating resources

Front

The first task in the human resources management activity of staffing is:

Back

recruiting

Front

A workforce analysis assesses:

Back

future human resources needs

Front

If an employee continually fails to follow the firm’s rules of conduct, the firm is likely to: develop quotas, change its policies, promote the person, take disciplinary action

Back

take disciplinary action