Front

What is considered the best type of customer? A new customer, A repeat customer, A one-time customer, A potential customer

Back

A repeat customer

Front

What is a key benefit of building relationships with customers according to the text?

Back

More returning customers

Front

What advantage do small business owners have in building customer rapport?

Back

Ability to reach people on a personal level

Front

What is the first step mentioned for building customer relationships?

Back

Communicate

Front

What is a key strategy for effectively communicating with customers according to the text?

Back

Having conversations to understand their needs

Front

What should employees be taught to improve customer service?

Back

How to effectively communicate with customers

Front

What does the text suggest about exceeding customer expectations?

Back

Deliver products or services faster than anticipated

Front

How can businesses show they are listening to customer feedback?

Back

By placing comment cards and conducting surveys

Front

What is one of the worst things you can do after asking for feedback from customers?

Back

Ignore their concerns

Front

What should you be careful about when engaging with customers online?

Back

Not to create a one-way conversation