Front

Most of the time nodding and smiling, leaning in with a relaxed arm and open hand, or leaning back and relaxing indicate…

Back

readiness to buy.

Front

When trying to close a sale, which of the following questions/statements is probably the LEAST effective, or appropriate? May I hold this balcony cabin for the week of the 21st?, Will your deposit be paid with a check or credit card?, Why don’t you go home and discuss with your wife first?, Let’s hold a reservation for you while you decide

Back

Why don’t you go home and discuss with your wife first?

Front

Which of the following is the best example of a close-ended question? Options: What did you like best about your last vacation?, Why do you like the idea of taking a cruise?, What are a few things that you must do on this vacation?, Do you prefer an ocean view room or one with a garden view?

Back

Do you prefer an ocean view room or one with a garden view?

Front

CHUBB allows clients to cancel their insurance policy up to ____ days after effective date, as long as travel has not started and a claim has not been made.

Back

15

Front

CHUBB insurance might cover preexisting conditions provided that a policy is purchased within ____ days of initial deposit

Back

15

Front

What should be done if a client declines travel insurance? Options: Hide it on their invoice, because they need it anyway!, Nothing, Call Travel Guard for help

Back

Keep a record of the communication documenting it.