Effective Patient Communication

Front

Active Listening

Back

Fully concentrate, understand, respond

Front

Empathy

Back

Understand and share feelings

Front

Open-ended Questions

Back

Encourage detailed responses

Front

Nonverbal Cues

Back

Body language, facial expressions

Front

Clarification

Back

Ask for explanation if unclear

Front

Summarization

Back

Restate main points

Front

Patient Education

Back

Inform about conditions, treatments

Front

Cultural Sensitivity

Back

Respect cultural differences

Front

Building Rapport

Back

Establish trust and understanding

Front

Emotional Support

Back

Provide comfort and reassurance