Chapter 4, Ethics & Social Responsibility

Front

The set of moral values that guide a person's behavior

Back

Ethics

Front

The rules for professional conduct and integrity in all areas of business.

Back

Business ethics

Front

A document that identifies the manner in which employees should behave while at work or when representing the company.

Back

Code of conduct

Front

A document that dictates how business should be conducted. Also called statement of ethics.

Back

Code of ethics

Front

A system to track contact information and other information for current and potential customers.

Back

Customer relationship management (CRM)

Front

Electronic messages sent in bulk to people who did not give a company permission to e-mail them.

Back

Spam

Front

Behaving with sensitivity toward social, economic, and environmental issues.

Back

Social responsibility

Front

The actions a business takes to further social good.

Back

Corporate social responsibility

Front

The advantage a business has due to its positive reputation

Back

Goodwill

Front

Promoting the welfare of others, usually through donating time, property, or money.

Back

Philanthropy