3.03 - Customer Relations

Front

Customer relations is often used interchangeably with the term __________.

Back

Customer Service

Front

Positive customer relations makes customers feel __________.

Back

Connected

Front

To build positive customer relations, businesses must be __________.

Back

Proactive

Front

Building positive customer relations is a good way for smaller businesses to compete because it is __________.

Back

Inexpensive

Front

Positive customer relations encourages loyalty and __________.

Back

Repeat Business

Front

By saving time and resources, positive customer relations can increase a business’s __________.

Back

Productivity

Front

As an individual employee, you can help your business build positive customer relations by listening to __________.

Back

Feedback

Front

A business’s intangible environment is often referred to as __________.

Back

Corporate Culture

Front

Technology can help build positive customer relations by offering customers more __________.

Back

Convenience

Front

The most important factor in a business’s customer relations is its __________.

Back

People