customer service

Front

What is the main purpose of customer service?

Back

To meet needs and expectations

Front

Which of the following is one of the most effective and least expensive ways to market a business?
Advertising,
Effective customer service,
Glossy, colorful, professional brochures,
One-on-one sales calls

Back

Effective customer service

Front

Which is a way to gain customer satisfaction? Options: Confidence in service, Not dealing with problems, Slow service, Long queues

Back

Confidence in service

Front

A customer is a person who purchases goods or services

Back

True

Front

Customer Service is the total customer experience with that business

Back

True

Front

What is it called when customers make repeat purchases because they prefer the business’s products to those of its rivals?

Back

Customer Loyalty

Front

Which is a method for improving customer service?

Back

Listen & respond to customer feedback

Front

The customer asks you a question you don't know the answer to. What do you say?

Back

I don't know but I will find out.

Front

What should you say after the customer exchange?

Back

Thank you and have a nice day!

Front

You should put away your cell phone when working with customers

Back

True