FINAL FLASH CARDS

Front

Responsibilities of the general manager

Back

The general manager is responsible for overseeing the overall operations of the restaurant, ensuring customer satisfaction, managing staff, and maintaining financial performance.

Front

Six functions of the front-of-the-house

Back

1. Greeting and seating guests 2. Taking orders 3. Serving food and beverages 4. Handling payments 5. Managing reservations 6. Addressing customer inquiries and complaints

Front

Front-of-the-house staff vs. back-of-the-house staff

Back

Front-of-the-house staff interact directly with customers, while back-of-the-house staff work behind the scenes in food preparation and kitchen management.

Front

Responsibilities of the restaurant manager

Back

The restaurant manager is responsible for daily operations, staff management, customer service, inventory control, and ensuring compliance with health and safety regulations.

Front

Front-of-the-house areas

Back

Entrance, host/hostess stand, dining room

Front

Back-of-the-house areas

Back

Kitchen, receiving and storage areas, business offices

Front

General Manager responsibilities

Back

Has overall responsibility for front-of-the-house and back-of-the-house operations

Front

General Manager duties

Back

Hires and supervises managers

Front

General Manager ownership

Back

May also be the restaurant owner

Front

General Manager in chain restaurants

Back

Responsible for communications with corporate headquarters