Intro to Bus Unit 5 Operations Management Flashcard

Front

What is the primary goal of operations management in service organizations?

Back

To ensure quality, customer satisfaction, and financial success

Front

Which production process involves creating many identical goods at once to keep costs low?

Back

Mass production

Front

What must companies consider when selecting a production site?

Back

The availability of resources, ability to serve customers, and marketing opportunities

Front

A facility arrangement in which work flows according to the production process?

Back

Process layout

Front

What is the assembly process in production?

Back

A process where basic inputs are combined or transformed into outputs.

Front

What is the primary benefit of carefully managing inventory in a firm?

Back

Cutting production costs while maintaining supply

Front

Which system gathers, analyzes, and distributes information to the appropriate parties including employees, suppliers, and customers?

Back

Management information systems

Front

Why do companies need to protect their IT assets?

Back

To protect data and equipment from natural disasters and computer crime

Front

What is the production of goods or services one at a time according to specific customer needs called?

Back

Customization

Front

What is the term for a facility arrangement where the product stays in one place and workers move to it?

Back

Fixed-position layout