Screening Test Customer Service

Flashcard
•
Business
•
Professional Development
•
Hard
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98 questions
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1.
FLASHCARD QUESTION
Front
What question do you ask to get feedback to see if the computer software met expectations of the customer?
Back
How has the software worked for what you were using it for?
2.
FLASHCARD QUESTION
Front
A new customer comes into your department, but you are helping another customer. You should:
Back
acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him
3.
FLASHCARD QUESTION
Front
which of the following would be the best option when trying to find out what a customer wants to buy? Options: can i help you?, are you looking for anything special?, what color do you prefer in that brand?, is that the brand you want?
Back
what color do you prefer in that brand?
4.
FLASHCARD QUESTION
Front
A good reason for creating an opening for discussion is to:
Back
get to know what the customer wants
5.
FLASHCARD QUESTION
Front
the best way to talk to a new customer is to: match what you and your tone of voice to her personality
Back
match what you and your tone of voice to her personality
6.
FLASHCARD QUESTION
Front
three ways to create a positive impression of you and the store include: complimenting the customer's taste; assuring the customer that he is the expert, and:
Back
indicating that based on your professional product knowledge, you feel his purchases are worthwhile
7.
FLASHCARD QUESTION
Front
A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must:
Back
secure the area and report the situation to management
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