Front

Samantha agrees to buy a bicycle from Tony for $225. This is an example of a(n)

Back

bilateral contract.

Front

A department store that behaves below a standard of reasonable care and causes harm to an employee or customer as a result may be sued for

Back

negligence.

Front

In which of the following situations would a hotel be liable for guest property: Something is missing from the safe in a guest's room, Something is missing from a safe deposit box, Something is missing from the guest's room, Something is missing from a meeting room?

Back

Something is missing from a safe deposit box.

Front

Isabella's manager sends an email requesting that Isabella contact a customer about an issue with an order. This is an example of _________ communication.

Back

downward

Front

Lin is giving a prepared presentation about the health benefits of following a balanced diet. What type of presentation is she most likely to be giving?

Back

Informative

Front

Sarah is speaking to a customer who is decisive, forceful, and in a hurry. Sarah should

Back

get to the point of her communication quickly.

Front

In which of the following documents is it most appropriate to include an executive summary: Manuscript outline, Complex research report, Six-page case study, Employee handbook?

Back

Complex research report

Front

A salesperson is having to take a very active role to complete a sale in a reasonable length of time. With what type of difficult customer is the salesperson working?

Back

Slow/Methodical

Front

An organization's structure should ensure that customers' experiences with the business are

Back

seamless.

Front

Successful hospitality businesses often hire temporary staff during peak seasons.

Back

peak seasons.