Cisco Chp 4 Flashcard #1

Front

What is a solution to solve the performance problem when a web designer notices slow response and constant hard disk activity after installing new video editing software? Options: adding more RAM, upgrading to a faster CPU, replacing the video card with a model that has a DVI output, replacing the hard disk with a faster model

Back

adding more RAM

Front

An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem? Options: The hard disk is failing. The RAM is malfunctioning. The CPU is overheating. The power supply fails to provide adequate voltage and current.

Back

The CPU is overheating.

Front

A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?

Back

Replace the CMOS battery.

Front

A user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most likely cause of the problem?

Back

The hard drive LED cable has come loose from the motherboard.

Front

What was the most likely cause of the problem when a PC that will not boot successfully powers on after the RAM modules are removed and reinserted?

Back

The RAM modules were not seated firmly.

Front

What component is most suspect if a burning electronics smell is evident? Options: CPU, hard drive, RAM module, power supply

Back

power supply

Front

When troubleshooting a computer, where can a technician find updated information about errors caused by the system, the user, or the software?

Back

Event Viewer

Front

During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?

Back

Document the findings, actions, and outcomes.

Front

What should a technician do before beginning any troubleshooting steps on a customer computer?

Back

Perform a data backup.

Front

After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?

Back

Verify the solution and confirm full system functionality.