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Transferring calls Flashcard

Transferring calls Flashcard

Assessment

Flashcard

English

2nd Grade

Practice Problem

Hard

Created by

Wayground Content

FREE Resource

Student preview

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15 questions

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1.

FLASHCARD QUESTION

Front

What should you do if a guest calls about not receiving the correct perks for a gift card promotion?

Back

Verify promotion details, check perk balance, and issue remaining perks through an immediate adjustment.

2.

FLASHCARD QUESTION

Front

True or False: If you’re unsure about specific perks, promotions, or membership status, you should ask for help.

Back

True

3.

FLASHCARD QUESTION

Front

What is a perk?

Back

A perk is a benefit or advantage that comes with a promotion or membership.

4.

FLASHCARD QUESTION

Front

What does it mean to verify promotion details?

Back

To check and confirm the information about a promotion to ensure it is correct.

5.

FLASHCARD QUESTION

Front

Why is it important to check the perk balance?

Back

To ensure that the guest receives the correct amount of perks they are entitled to.

6.

FLASHCARD QUESTION

Front

What action should be taken if a guest is unhappy with their perks?

Back

Listen to their concern and provide assistance by checking the details.

7.

FLASHCARD QUESTION

Front

What is a gift card promotion?

Back

A special offer that provides additional benefits or perks when purchasing gift cards.

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