Business Etiquette

Front

What is business etiquette?

Back

A set of rules that govern the way people interact with one another in business, with customers, suppliers, and other bodies.

Front

What is the first rule for good business etiquette?

Back

Always use names in a meeting.

Front

Why is it important to use names in a meeting?

Back

It helps to remember people and shows respect.

Front

What are the three Rs in business etiquette?

Back

Recognition, Respect, Response.

Front

What does 'Recognition' mean in the context of the three Rs?

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Using names, greetings, and acknowledging people.

Front

What does 'Respect' entail in business etiquette?

Back

Treating people with respect, value, courtesy, and apologizing when necessary.

Front

What does 'Response' refer to in business etiquette?

Back

Responding to people promptly and not keeping them waiting.

Front

What should be avoided regarding wardrobe and hygiene?

Back

Dirty clothes, poor hygiene, unclean hair, and body odor.

Front

Why is it important to address body odor in a professional setting?

Back

It can affect interactions with others and clients.

Front

What is considered inappropriate behavior in business etiquette?

Back

Cracking inappropriate jokes.