Flashcard on Message Types

Front

Which of the following describes a message written to confirm a verbal agreement made with a customer, client, or colleague? Options: Persuasive message, Transmittal message, Confirmation message, Sales message.

Back

Confirmation message.

Front

_____ are expected by the receiver.

Back

Routine requests

Front

Which type of message is used to persuade the reader to spend money?

Back

Sales message.

Front

A _____ is when a famous person or public figure recommends or promotes a product.

Back

testimonial

Front

The _____ is a message written to confirm that a message was received and action was taken.

Back

courtesy response