CIW Review

Front

You visit the Web site of a business from which you make online purchases and set up an account on your smartphone. The site requests your mobile phone number in order to send you promotional text messages. What type of service scenario describe?

Back

An opt-in mass texting service

Front

You have been contracted to write an article about social networks for a magazine. You have finished writing the article and are ready to send your draft to the magazine editor. Which is the most appropriate way to do this?

Back

E-mail

Front

Sadie receives a verbally abusive voicemail from an angry customer who wants to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. What is her best course of action?

Back

She should send a brief text message to the customer requesting that he send his complaints via e-mail, so that further inappropriate communication will be well documented.

Front

You have just finished a very important sales meeting with a potential customer, and you need to update your supervisor at the corporate office, which is located in another country. You are debating whether to text or e-mail your supervisor about the meeting details. Which of the following would be the best practice for communicating with your supervisor? Options: Send several text messages in order to convey all the details of the meeting most quickly. Post the details of the meeting on your favorite social media platform, where your supervisor is one of your followers. Send a brief text message to say the meeting has finished, because you know that your supervisor does not read e-mail. Send a brief text message update now, and then send the meeting details in an e-mail message later.

Back

Send a brief text message update now, and then send the meeting details in an e-mail message later.

Front

Lisa is configuring an e-mail client to connect to her e-mail account. Which of the following is required to set up the e-mail account? A POP3 address, An HTTP address, A DNS server address, An FTP server address

Back

A POP3 address

Front

To protect its confidential data while benefiting from P2P, the company should:

Back

Implement technologies that will control access and password-protect files.

Front

Which of the following is a legal and ethical practice?
- Copying someone else's written work found on the internet and presenting it as your own, as long as it is for schoolwork.
- Trying shareware for free and paying for it only after you decide to keep using it.
- Downloading copyrighted artwork and using it as the background on your website.
- Downloading music and motion pictures, as long as they are from a peer-to-peer network.

Back

Trying shareware for free and paying for it only after you decide to keep using it.

Front

What should Irena do in order to view the promotional product videos that are in RealMedia Format but do not open in Windows Media Player?

Back

Convert the video files to the WMV format, because RealMedia files will not play in Windows Media Player.

Front

Which solution would provide a more efficient way to categorize and share information for training new hires on innovative strategies and technologies? Options: Social tagging, Grid computing, Ajax programming, Collective Intelligence

Back

Social tagging

Front

The official CIW Web site has an IP address of 72.44.192.233. Which technology allows Web users to enter the URL www.CIWcertified.com in the browser address bar to access the site, instead of having to remember and enter the IP address?

Back

DNS