Virtual Care

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What is Virtual Care?

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Virtual Care refers to the delivery of healthcare services through digital platforms, allowing patients to consult with healthcare providers remotely.

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What platforms can LiveHealth Online (LHO) be accessed on?

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LiveHealth Online can be accessed on the Sydney App, the Anthem portal, or by phone.

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What type of care is not provided by K Health?

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K Health does not offer Surgery services.

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Does K Health provide 24/7 service?

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Yes, K Health offers 24/7 service.

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What should a member do if they have issues connecting with their provider during a visit?

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They should be transferred to [phone] for assistance.

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Can teenagers aged 13-17 register for Talkspace?

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Yes, teenagers aged 13-17 can register for and use Talkspace.

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What is the primary benefit of Virtual Care?

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The primary benefit of Virtual Care is convenience, allowing patients to receive care from the comfort of their homes.

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What types of services are typically offered through Virtual Care?

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Services typically offered include urgent care, primary care, and specialty care.

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What is the role of technology in Virtual Care?

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Technology facilitates communication between patients and providers, enabling remote consultations and monitoring.

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What is an example of a platform used for Virtual Care?

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An example of a platform used for Virtual Care is the Sydney App.