Professional Comm Review 1

Front

Communication between a business and its employees is called which of the following? External communication, Public relations, Internal communication, Employer relations

Back

Internal communication

Front

Which of the following is the meaning or subject of the information being communicated? Message, Medium, Receiver, Feedback

Back

Message

Front

John is sending out a customer satisfaction survey to his company’s past customers. This is an example of which of the following? Observational study, Experimental research, Normative survey research, Experimental survey research

Back

Normative survey research

Front

Which of the following allows individuals to use their understanding of others to choose how to think and act?
Emotional intelligence, Personality management, Orderly thinking, Motivating rational

Back

Emotional intelligence

Front

Which of the following styles of citations is used by the following citation? Brody, J.E. (2007, December 11). Mental reserves keep brain agile. The New York Times, p. A13

Back

APA

Front

When using terms such as, “I,” “You” and “Me” in writing, which type of language is being used?

Back

Exclusive

Front

Which of the following can be defined as generally accepted behavior required in social relations? Actions, Etiquette, Traditions, Body language

Back

Etiquette

Front

Charlie was just put in charge of the accounting department. Charlie’s plan to manage his employees is to rely heavily on using policies, procedures and regulations, as well as making all of the decisions with little input from his employees. Which type of leadership will Charlie be using?

Back

Authoritarian

Front

Which of the following is the opening greeting of a letter or memo? Salutation, Heading, Body, Enclosures

Back

Salutation

Front

Sarah has written a paper and organized the information where the most important is included first, followed by supporting and less important information. Which organizational style did Sarah use?

Back

Inverted pyramid