Communication Skills and Types

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Learning Objectives

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Identify various communication types and styles. Explain adaptation based on target audience.

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Purposes of Communication

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To be received (heard or read) and to be understood.

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Skills Needed for Effective Communication

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Listening and writing.

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Types and Styles of Communication

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Verbal Communication: Spoken words. Written Communication: Emails, reports, etc.

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Non-Verbal Communication

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Eye contact is essential for connection. Body language conveys emotions without words.

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Other Types of Communication

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Visual Communication: Infographics, presentations. Written Communication: Audit trails, formal messages.

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Barriers to Communication

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Semantic Barriers: Jargon, poor vocabulary. Organisational Barriers: Complexity, status.

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Overcoming Barriers

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Use simple language and improve listening skills.

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Adapting Communication Style

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Identify your audience and decide on the best communication type.

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Professional vs Personal Communication

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Professional: Formal, concise, factual. Personal: Informal, emotional, humorous.