Quality Management Concepts

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Kaizen promotes a culture of gradual, incremental improvements.

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Kaizen encourages small, continuous changes for improvement.

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The Ishikawa (fishbone) diagram identifies root causes of problems systematically.

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The Ishikawa diagram helps find the root causes of issues.

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TQM emphasizes a proactive approach to quality assurance across all business activities.

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Total Quality Management (TQM) focuses on proactive quality assurance.

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Other models complement TQM, including Lean, Agile, and Six Sigma.

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Lean, Agile, and Six Sigma work alongside TQM for improvement.

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ISO 9001 sets benchmarks for quality management systems and requires regular audits for compliance.

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ISO 9001 provides standards for quality management and needs regular checks.

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Successful organizations integrate TQM with ISO 9001 to ensure quality and international acceptance of products and services.

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Combining TQM with ISO 9001 helps organizations maintain quality and global acceptance.

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Deming's PDCA cycle is a continuous loop of planning, doing, checking, and acting for process improvement.

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The PDCA cycle by Deming is used for ongoing process enhancement through planning, execution, evaluation, and action.

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Benchmarking involves comparing business processes and performance metrics to industry bests and best practices from other companies.

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Benchmarking is the practice of measuring performance against industry leaders to identify areas for improvement.

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Quality circles are groups of workers who meet regularly to discuss and plan improvements in their work area.

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Quality circles consist of employees collaborating to enhance their work environment and processes.