Selling

Front

Any form of direct contact between salesperson and a customer

Back

Personal Selling

Front

Going to a store and the salesperson having the ability to answer any questions you may have is what type of selling?

Back

Retail Selling

Front

Matching characteristics of a product to a customer’s wants and needs

Back

Feature Benefit Selling

Front

REI, a retail store for outdoor products, sells a Columbia jacket that is made from a new waterproof material. This would be a:

Back

feature

Front

How many steps are in The Sales Process?

Back

7

Front

Matching characteristics of a product to customer’s wants and needs by creating selling points to use in the sales presentation is known as...

Back

Feature-Benefit selling

Front

Tangible attributes about a product is known as their what product features?

Back

Physical

Front

The Approach step of the Sales Process includes welcoming the customer. This is known as the....

Back

greeting

Front

Common objections from customers include ALL of the following, EXCEPT... Need, Time, Location, Price

Back

Location

Front

Turning a customers objection into a positive selling point is known as what objection handling method?

Back

Boomerang