Customer Service Flashcard

Front

Customer service can be defined as:

Back

The delivery of customer satisfaction

Front

When does customer service focus on customers?

Back

Before, during, and after the sale

Front

Define the role of customer service with logistics and transportation.

Back

To get products where they belong, on time

Front

Customer service shares which goal with inventory management?

Back

Maintain inventory to control costs

Front

Customer service personnel do not typically require the skills to: Address customer concerns, Effectively handle customer complaints, Communicate consistently, Prepare a detailed annual forecast

Back

Prepare a detailed annual forecast