
Troubleshooting Methodology
Flashcard
•
Information Technology (IT)
•
10th Grade
•
Practice Problem
•
Hard
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10 questions
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1.
FLASHCARD QUESTION
Front
When a computer breakdowns down, what could be the cause? Options: Hardware, Software, Both hardware and software, Neither hardware nor software
Back
Both hardware and software
2.
FLASHCARD QUESTION
Front
Which of the following is the first step in troubleshooting? Research, Identify the problem, Establish a theory, Establish an action plan
Back
Identify the problem
3.
FLASHCARD QUESTION
Front
Which of the following should NOT be done during the troubleshooting process?
- If the problem is a large one, break it down into smaller problems
- If the problems are small ones, combine them into one larger problem
- Duplicate/replicate the problem, if possible
- Question users about what seemed to happen
Back
If the problems are small ones, combine them into one larger problem
4.
FLASHCARD QUESTION
Front
Which of the following can be used to determine a solution to problems? Internet forums, Previous tickets, Private knowledge bases, All of the above
Back
All of the above
5.
FLASHCARD QUESTION
Front
When testing solutions you should ______.
Back
test thoroughly
6.
FLASHCARD QUESTION
Front
Once the solution is implemented, users are good to continue working.
Back
False, functionality must be verified
7.
FLASHCARD QUESTION
Front
What is the final step in the troubleshooting methodology?
Back
Document the solution
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