Troubleshooting Methodology

Front

When a computer breakdowns down, what could be the cause? Options: Hardware, Software, Both hardware and software, Neither hardware nor software

Back

Both hardware and software

Front

Which of the following is the first step in troubleshooting? Research, Identify the problem, Establish a theory, Establish an action plan

Back

Identify the problem

Front

Which of the following should NOT be done during the troubleshooting process?
- If the problem is a large one, break it down into smaller problems
- If the problems are small ones, combine them into one larger problem
- Duplicate/replicate the problem, if possible
- Question users about what seemed to happen

Back

If the problems are small ones, combine them into one larger problem

Front

Which of the following can be used to determine a solution to problems? Internet forums, Previous tickets, Private knowledge bases, All of the above

Back

All of the above

Front

When testing solutions you should ______.

Back

test thoroughly

Front

Once the solution is implemented, users are good to continue working.

Back

False, functionality must be verified

Front

What is the final step in the troubleshooting methodology?

Back

Document the solution

Front

Which of the following does NOT need to be inspected if the computer fails to turn on?
The power supply,
The outlet,
Tracks on the motherboard,
None of the above

Back

None of the above

Front

Which is not a step of the troubleshooting methodology? Options: Attempt to fix multiple problems at the same time, Implement the solutions or escalate as necessary, Establish a theory of probable cause, Establish a plan of action to resolve the problem and identify potential effects

Back

Attempt to fix multiple problems at the same time

Front

Which is not a part of the Identify the Problem step? Gather information, Question users, Identify symptoms, Considering multiple theories of solutions

Back

Considering multiple theories of solutions