Flashcards

Front

If I received a complaint from the guest, what is the first thing that I should do?

Back

I should create a claim for this guest first in order to document his issue.

Front

At Radisson, our claims follow up process is very critical, at first, how do we follow up?

Back

We sent a 1st chaser to the general manager

Front

If the customer's issue is related to our Radisson's loyalty programs, who should we escalate the case to?

Back

Radisson Reward support

Front

If we discovered that the complaint is related to a scam or a fraudster case, which team should we escalate the case to?

Back

Fraud Team