Chapter 4: Preparing Correspondence TEST

Front

What should you research when working in international business?

Back

Cultural traditions of your intended recipient.

Front

What is a follow-up letter a combination of?

Back

A thank you note and a sales letter.

Front

What does developing a 'You Attitude' in business letters mean?

Back

It means keeping the reader in the forefront of your communication.

Front

What are the main parts of a letter?

Back

Heading, date, address, salutation, body, close, signature, enclosure line, and copy notation.

Front

Which of the following is a sales letter?

Back

An application letter.

Front

What is the purpose of a thank you note?

Back

To express gratitude and maintain a positive relationship.

Front

What is the significance of the salutation in a letter?

Back

It addresses the recipient and sets the tone for the letter.

Front

Why is it important to understand cultural traditions in business correspondence?

Back

To ensure respectful and effective communication.

Front

What is the role of the body in a business letter?

Back

To convey the main message and details.

Front

What does 'copy notation' indicate in a letter?

Back

It shows that a copy of the letter is being sent to another person.