Business Essentials Unit 3 Review

Front

In the human resource management process, what is the first task to be completed for staffing?

Back

determining need

Front

Which is a true statement about making promises to customers? A. It is better to over-deliver. B. It is better to over-promise. C. Customers do not remember broken promises. D. Businesses should not make promises to customers.

Back

It is better to over-deliver.

Front

Why is information management necessary for strategic information in a business?

Back

to make long-term decisions

Front

What is the primary reason customers give for not returning to a business? A. lack of available parking, B. lack of advertised merchandise, C. lack of courtesy from salespeople, D. lack of customer-service personnel

Back

lack of courtesy from salespeople

Front

Which behavior best describes the primary business activity of operations? A. hiring qualified employees, B. planning for future success, C. producing goods and services, D. keeping accurate financial records

Back

producing goods and services

Front

When someone says that a business has good internal relations, this means the business has which? A. strong managers, B. happy employees, C. business partners, D. satisfied customers

Back

happy employees

Front

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business's activities?

Back

during the hiring process

Front

When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?

Back

Each primary business activity combined with the matching activity of the other firm.

Front

Which statement is true about a management information system (MIS)? A. It includes people, processes, and practices. B. It is the same thing as an information management program. C. It does not assist with a business's information management program. D. It may be one part of a business's overall information management program.

Back

It may be one part of a business's overall information management program.

Front

Which is a trend in proper information management? A. decreased competition, B. increased number of workers in an office, C. decreased number of electronic documents, D. increased compliance of laws and regulations

Back

increased compliance of laws and regulations