Front Desk Final Test

Front

Who is Mia's new friend at Dale Elementary?

Back

Guadalupe (Lupe) Garcia

Front

Who says, 'You're a bicycle and the other kids are cars'?

Back

Mia's Mom

Front

What did Mia find out about Mr. Lorenz when she visited his house?

Back

He had committed insurance fraud.

Front

What did Mia make a jar for at the hotel?

Back

tips

Front

What shocking news did Mr. Yao give Mia and her parents?

Back

Mr. Yao was going to sell the motel.

Front

What is the significance of tips in a hotel setting?

Back

Tips are given to service staff as a reward for good service.

Front

Define insurance fraud.

Back

Insurance fraud is the act of deceiving an insurance company to gain an undeserved benefit.

Front

What role does a front desk staff play in a hotel?

Back

They manage guest check-ins and check-outs, handle reservations, and provide customer service.

Front

Why is it important for students to make new friends in school?

Back

Making new friends helps students build social skills, feel included, and create a support network.

Front

What can be the consequences of committing insurance fraud?

Back

Legal penalties, fines, and loss of insurance coverage.