Communication Techniques Flashcard

Front

A _____ is a message to convince the reader to take a certain course of action.

Back

persuasive message

Front

What are the steps to organizing a positive or neutral message?

Back

Provide the information, state your reason for writing, close courteously.

Front

What is a routine communication accompanying documents or other materials attached to e-mails or sent by a delivery service?

Back

Transmittal message.

Front

Which propaganda technique claims the use of a product leads to a desired result? Options: Testimonial, Repetition, Transfer, Cause and effect.

Back

Cause and effect.

Front

What are the steps to organizing a negative message?

Back

Begin with an explanation, state the negative information, close courteously.