Front

Why is it important to back up important data before implementing a fix?

Back

To avoid losing data

Front

What is the first step you should take when you have a theory about what might be causing a problem?

Back

Test your idea

Front

What are the different types of productivity software?

Back

Word processors, spreadsheets, presentation software

Front

What is a group chat in IM software?

Back

A chat where multiple people can receive and respond to the messages.

Front

What is the first step after fixing a problem?

Back

Test the results of your fix

Front

What is the primary purpose of remote assistance software?

Back

To control another computer as if you were sitting in front of it

Front

Why is WhatsApp popular globally?

Back

It allows sending texts around the world without international charges.

Front

What should you do if your theory about the problem is confirmed?

Back

Make a plan of action

Front

What is a potential risk of downloading software from the Internet?

Back

The software might contain a virus.

Front

Why do many large companies have their own apps?

Back

To make it easier for customers to use their services