Change Management Flashcard

Front

Strengthening the new behaviors that support the change is known as:

Back

refreezing

Front

______________ is a method to manage resistance that managers sometimes resort to when they must “lay down the law”.

Back

Punishment and threats

Front

Motivating people to change often requires three basic stages. One of these is ______________, or strengthening the new behaviors that support the change.

Back

refreezing

Front

During the _____ stage, management realizes that its current practices are no longer appropriate, and the company must break out of its present mold by doing things differently.

Back

unfreezing

Front

During the unfreezing stage of the three-stage model to manage resistance against change, management:

Back

realizes that the past ways of thinking, feeling, and doing things are obsolete