Business Communications Final Exam Study Guide

Front

Which of the following is NOT a field of external communication? Public relations, Media relations, Advertising, Interviews

Back

Interviews

Front

In Professional communication a ____ is the best for a short message.

Back

Memo

Front

Business letters and memos should be written using the same tone.

Back

false

Front

Letterhead allows a letter to be more professional because it designates the letter is a(n) __________ document.

Back

Official

Front

What does the phrase “cc: John Smith” indicate when included at the end of a letter?

Back

John Smith is an additional recipient of the letter

Front

Memos are commonly used to _________ or _________.

Back

Inform; Persuade

Front

What is telecommunications?

Back

Communication of voice, data and other signals across a distance

Front

An intranet cannot contain a message board for employees.

Back

False

Front

Which of the following is NOT a benefit of teleconferencing? Increases efficiency, Decreases travel costs, Decreases technology costs

Back

Decreases technology costs

Front

One of the benefits of telecommuting is the ability to balance __________ and __________.

Back

Work; family