Intro to Business Final Review

Front

Which communication style fits this description: May act indifferent in discussions, typically quiet, don’t seek attention, rarely assertive

Back

Passive

Front

Openly express opinions and feelings, dominate the conversation, quick to speak, and feel comfortable taking over a conversation

Back

Aggressive

Front

Appear passive, but they do care and are hiding their more aggressive motivations

Back

Passive Agressive

Front

Feels comfortable sharing their own ideas, but they also listen to others

Back

Assertive

Front

Do not listen well, interrupt others, and use “you” statements

Back

Aggressive

Front

Collaborate, share ideas and feelings, seem friendly and open

Back

Assertive

Front

Quality customer service may include respect, helpfulness, exceeding the customers expectations, resolving issues in an effective manner, etc. True or False?

Back

True

Front

The point of the business cycle where people have jobs, businesses are producing the most they have, and the economy is doing well.

Back

Prosperity (Peak)

Front

What is a period in the business cycle when demand begins to decrease, businesses lower production, and GDP growth slows for two or more quarters?

Back

Recession

Front

What is the phase when unemployment begins to decrease, demand for goods and services increases, and GDP begins to rise again?

Back

Recovery