Business Law Mid-Term

Front

What is the purpose of verbal communication?

Back

To relay messages to one or more receivers

Front

During active listening, "attending" is the process of:

Back

Focusing on the information you've received.

Front

People who have _____________ fields of experience are more likely to understand one another

Back

Similar

Front

What is the first step in communication planning?

Back

Determine the purpose of the message

Front

What is the fifth and last step in communication planning?

Back

Outline the communication for delivery

Front

In a business letter, which of the following is the BEST salutation when you are not sure who will be reading the letter? Options: “Dear Organization:” , “To Whom It May Concern:” , “Ladies and Gentlemen:” , Hew What's Up

Back

“To Whom It May Concern:”

Front

Your contact information is an optional part of the signature in a business letter?

Back

False

Front

What font and font size should be used in a business letter?

Back

Times New Roman, 12 point

Front

What is the inside address in a business letter?

Back

The receiver's address

Front

What is a salutation?

Back

A greeting