Quality Business/Costs - Biztown

Front

Which of the following best describes quality? Options: The service provided to a customer before, during and after purchasing., Products being made to a high standard to meet customer needs., A high level of productivity.

Back

Products being made to a high standard to meet customer needs.

Front

Who needs to be satisfied with the quality of products? Options: Rivals, Suppliers, Customers

Back

Customers

Front

Which of the following is usually true about poor quality products? Options: They are in demand, They fail to meet customers expectations, They are expensive

Back

They fail to meet customers expectations

Front

What happens when a business produces faulty goods?

Back

It increases costs and damages the reputation of the firm.

Front

What is customer service?

Back

The service provided to customers before, during and after purchasing a product.

Front

What is the best method of improving quality? Options: Expansion, Lowering costs, Staff and Management Training

Back

Staff and Management Training

Front

What is another word for the amount of money a business will earn from selling their products or services?

Back

revenue

Front

What is a term for the total of all expenses needed to run a business?

Back

operating costs

Front

What is another term for giving to others in need to help them?

Back

philanthropy

Front

What position in a business is usually the highest ranking person who makes the most managerial decisions?

Back

CEO