Final Exam Study Guide

Front

Which of these are NOT the four areas of hospitality? Food/Beverage, Hotels, Travel/Tourism

Back

Recreation

Front

An example of the food industry is....

Back

Restaurants

Front

Which of these are NOT an example of the lodging industry? Water Park, AirBnB, Rental Cabins, Hotels

Back

Water Park

Front

What is the food industry?

Back

consists of businesses that prepare food and beverages for customers

Front

What is the lodging industry?

Back

consists of businesses that provide overnight accommodations

Front

What is the tourism industry?

Back

consists of businesses that organize and promote travel

Front

What is a sole proprietorship?

Back

Person who owns the business and is personally responsible for its debts

Front

What is a partnership?

Back

Relationship between two or more people who join to create a business

Front

What is the rule of 10?

Back

A person that has poor service will tell 10 people about their poor service.

Front

What is the primary goal of customer service in the hospitality industry?

Back

To provide a positive experience that meets or exceeds customer expectations